kCura are the developers of Relativity, an e-discovery platform used by more than 12,000 organizations to manage large volumes of data and quickly identify key issues during litigation, internal investigations, and compliance projects. Relativity has over 150,000 active users in 40+ countries from organizations including the U.S. Department of Justice, more than 70 Fortune 100 companies, and more than 195 of the Am Law 200. Corporations, law firms, and government agencies use Relativity on-premises, in the cloud, or as a hybrid platform—with hosted, on-demand solutions available through a global network of partners. As a platform, Relativity also allows developers to design, build, and integrate applications that extend its functionality. kCura has been named one of Chicago's Top Workplaces by the Chicago Tribune for six consecutive years and received the CityLIGHTS Lighthouse Award from the Illinois Technology Association in 2016. Please visit http://www.kcura.com for more information.

Senior Sales Operations Analyst at kCura

Overview

kCura is a global company with team members who are driven by our customers to build exceptional software for them to use every day. Our product, called Relativity, handles large volumes of data and helps corporations, law firms, and government agencies solve their own unique data problems.

The way we work together is centered on our core values of collaborating, communicating, pushing to exceed expectations (even our own), being humble, and having fun while we do it. We enjoy ourselves, give back, and work (and play) hard together. If this sounds like the place for you, check out the details of this position below.

The Senior Sales Operations Specialist manages support functions essential to sales force productivity. These include Salesforce management and data governance, reporting, quota input and management, sales process optimization, sales training, sales program implementation, sales compensation design and administration, and recruiting and selection of sales ops team talent. Responsible for the overall productivity and effectiveness of the sales team. 

Responsibilities

• Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization’s data. 
• Monitors the accuracy and efficient distribution of sales reports and other intelligence essential to the sales organization. 
• Recommends and acts on revisions to existing reports and technology. 
• Creates and analyzes sales forecasts.
• Reinforces sales team utilization of Salesforce and other key systems of record.
• Proactively identifies and facilitates opportunities for continuous sales process improvement. 
• Assists sales management in understanding process bottlenecks and inconsistencies. 
• Coordinates training delivery to sales team members.
• Supports sales force quotas and incentive programs.
• Partners with Accounting, Finance, IT and Human Resources as needed.
• Mentor and collaborates sales operations team members.
• Areas that this role would be likely accountable for:

o Sales process improvements and reinforcement
o Ownership of technology, support, and training resources impacting the sales organization
o Accurate and on-time reporting essential for sales organization effectiveness
o Implementation of sales organization quotas and performance objectives
o Achievement of sales driven KI and strategic initiatives for kCura
o Support of bookings and ARR goals at kCura
o Contract support (as needed)

Qualifications

Minimum Qualifications:
• Minimum of 3 years working in B2B sales operations roles
• Minimum of 1 year working in a customized Salesforce environment
• Analytical drive and ability to gather requirements for technical and process driven needs
• Proven ability to develop effective sales reporting
• Strong communication skills
• Deep work ethic
• Strong sense of ownership and dedication to quality in work 
• Collaborative by nature

Preferred Qualifications:
• 1 year managing a team of at least 1-2 directly 
• Experience working in a B2B software environment
• Experience working with channel and direct sales teams
• Experience working with remote sales teams
• Deep understanding of pipeline analytics and sales process
• Resilient through change

About Us

Our software has more than 130,000 active users in more than 40 countries from organizations including the U.S. Department of Justice and more than 190 of the Am Law 200. We have grown significantly over the last several years and continue striving to build software that helps solve our customers’ toughest e-discovery and unstructured data challenges. 

If you’re ready to grow with us, we’d love to hear from you.

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Why work with us
Ask us “why kCura?”—we say, “our people.” kCura is a team of passionate tech and business geeks solving data challenges, big and small. We are grounded in our community, living our core values from day one. What else makes us stand out? Clear communication: check. Accountability: check. Professional growth: check. Killer Queen: check.

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