Building on 16 years of profitable growth, Vivid Seats is the largest independent online ticket marketplace, sending 15,000 fans to live events every day. This year, we unseated major rivals and secured exclusive new partnerships with iconic brands like ESPN and Sports Illustrated. Our longstanding relationships with certified ticket resellers and our convenient fan-to-fan selling platform offer an unrivaled experience for both fans and sellers.

Senior Product Manager at Vivid Seats

Who We Are:  Vivid Seats is the fastest-growing online marketplace for sports, theatre, and concert tickets.  We are dedicated to providing our customers with the best ticket buying experience in the industry. We offer the perks, culture, and opportunity of an entrepreneurial start-up, supported by the scale, stability, and resources of over a decade of profitable growth. At Vivid Seats, you won't ever be a sub or sitting on the bench — we'll give you the opportunity to carry the rock or grab the mic starting day one. If you enjoy continually looking for ways to make an impact on your team, organization, and industry, we’d like to hear from you. 

Our ideal candidate is innovative, flexible, on-your-feet problem solver who has a track record of successful execution. You are comfortable working in a fast-paced environment, gathering consensus on key decisions, and managing competing priorities. Most importantly, you are an exceptional communicator, able to speak the languages of end-users, management, design, and development to deliver outstanding results.

Primary responsibilities:

  • You will have end-to-end product ownership of multiple product lines, responsible for setting the strategy, researching and deeply understanding customer needs, defining and prioritizing the roadmap, and delivering the product to market
  • Partner with multiple stakeholders to understand requirements, tradeoffs of different project scopes and implementations
  • Conduct industry research and competitive analysis to stay ahead of industry trends, product & technology developments, and consumer demand
  • Write clear user stories for a project as part of an agile delivery team
  • Verify stories are implemented as intended, record bugs, and assist the development team in driving resolution
  • Perform regression and usability tests across multiple platforms (Web, Mobile, Tablet)
  • Analyze user data and feedback to measure the effectiveness and competitiveness of the product
  • You will work across the organization (including customer support, sales, accounting, vendor relationship, proprietary tools etc.) to bring new features to market, manage them over time, and deliver business results while communicating and influencing effectively
  • Raise relevant issues to Director of Product and stakeholders throughout delivery

Desired Skills and Experience:

  • 5+ years prior experience in Product Management
  • Bachelor’s degree in science, technology, engineering, or related field
  • Experience with web and mobile technologies and products required
  • Experience in an Agile environment
  • Must be able to take creative approaches to solving challenging problems
  • Must work well in a results-oriented environment as well as independently
  • Demonstrate ability to interact in a team environment
  • Excellent project management skills with proven ability to multi-task
  • Must be able to learn new technologies with enthusiasm and a high degree of efficiency

What We Offer: Vivid Seats offers competitive compensation levels, substantial individual and team-based bonus opportunities, aggressive promotion timelines, and a variety of workplace perks.  Specifically, staff has access to discounted event tickets, frequent in-office catered meals, monthly happy hours, team outings, free in-building gym memberships, subsidized healthy meal and snack programs, and summer sports leagues.  Standard benefits are also offered including medical/dental/vision/life insurance, paid maternity and paternity leave, 401(k) plan with employer match, flexible hours and paid time off, and transit plan discounts.

Vivid Seats is an equal opportunity employer. Vivid Seats prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetic information. 

Company Reviews

Working at Vivid Seats is working at the crest of the wave. It’s a place where working hard and working smart are recognized, and you can set your own ceiling as an employee. It feels good to play for a winning team.
Connor D.
Product Manager
at Vivid Seats
It’s rare to find a place where the leaders of the company work side-by-side with you to deliver important projects. It’s easy to have your voice heard and ideas implemented. We move quickly, releasing new features and content to the site on a daily basis. Teams are small, and your impact is large. You’ll have broad exposure to all aspects of the business, with the ability to make an impact in all of them.
Mike P.
VP of Engineering
at Vivid Seats
Vivid Seats opens the door for your advancement. It is up to everyone to use the tools given and carve their own path. Coupled with a rapidly growing environment, working at Vivid Seats is an opportunity worth taking.
Maynol R.
Mapping Team
at Vivid Seats
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Why work with us
You'll be surprised by the average tenure; people stay and grow with Vivid Seats! Just 4 years ago we were 40 employees on a single floor and today we are over 500 in two major office spaces in downtown Chicago and people remember the journey! We believe in honoring the past while cultivating the best new ideas that make us the premier destination for live event experiences.
Yeah, we have multiple monitors per workstation, countless white board walls, meetings spaces with giant monitors, unlimited drinks, healthy snacks and a putting green. But we also have leaders and contributors at all levels where hierarchy is not a thing, winning is the goal and delivery excellence is rewarded. If you're looking to challenge yourself by actively, ambitiously and collaboratively contributing to one of Chicago's fastest growing companies, you may have found your next home.
Perks & Benefits
Ticket discounts and special services to attend your favorite events.
A 401(k) plan with employer match that helps you fund your future.
Unlimited PTO and paid family leave to take care of yourself and your family.
Great health insurance plans and transit with healthy employer subsidies.
Great snacks, coffee, soda and a popcorn machine too.
Catered lunches and regular happy hours to recognize birthdays and celebrate successes.
Fully paid in-building gym membership for your morning yoga or lunchtime run.
Communal treadmill and cycling desks for those who are that coordinated.

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